Mater Health Services is committed to our Mission to meet the health care needs of the community. This means we always seek to provide the highest standard of care, look for better ways to deliver health care, improve people’s health and live up to our core values of Mercy, Dignity, Care, Commitment and Quality. SafeQuest is a combination of safety initiatives, risk management strategies and communication programs designed to address priority issues and build on the culture of safety across the entire Mater community—including staff, patients and visitors. Through SafeQuest, Mater aims to achieve zero preventable harm for patients, staff and visitors.
There are six core features which underpin SafeQuest
Safety Culture
Accountability and Leadership
High Reliability
Safety Learning
Measurement
Patient Involvement
How does SafeQuest work? As you walk through Mater's facilities, you will notice various reminders about SafeQuest and the organisation’s commitment to safety. These reminders are for everybody and help us all to keep safety on the agenda. By working together and helping each other to be safe we believe we can change healthcare for everybody. At Mater, we want everybody to be involved in safety and ask all our staff to:remind people to act—Speak Up For Safety; get involved—advocate for and participate in specific safety initiatives;be vigilant—keep safety at the forefront of everything we do; and promote reporting of incidents and team collegiality.
As a part of Mater's community, you have an important role to play in ensuring the highest safety standards for everybody. Whether you are a visitor, a patient or a member of Mater staff, you can influence the way we do things at Mater, and we welcome your commitment to SafeQuest. From the top SafeQuest—for a safer Mater community exists because of a commitment for Mater people to deliver on our Mission. It began when CEO Mater Health Services Dr John O'Donnell and Mater's Board of Directors challenged us all to commit to developing a culture of safety which pervades the entire organisation and provides a safe environment for all. As an organisation, Mater is committed to developing and enhancing SafeQuest to become an all-encompassing program of safety which we hope will improve the standard of care. “Everybody at Mater—patients, staff and visitors—is important in helping us to identify ways to improve our systems and provide safer care for our community. Safety is everybody's job”—Dr John O'Donnell, CEO Mater Health Services.
Emergencies & Enquiries Phone: 07 3163 8111
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